Document Strategy Podcast Episode 14
Posted in Uncategorized, Business, Document Management, Process Improvement, Technology, Records Management, management, Education, Marketing, Content Management, Return on investment, Transpromo, Knowledge Management by documentstrategy on October 30th, 2009
Document Strategy Podcast – Episode 14 – November 2009 – with host Kevin Craine
Knowledge Management – Interview with Document and Knowledge Management Pioneer Dr. Michael JD Sutton
Since its establishment in the early 90’s, Knowledge Management has been gradually moving toward academic maturity and broader acceptance in the business world. As a result, it is an important area to consider in the mix of document strategy design.
Knowledge Management comprises a range of practices used in an organization to identify, create, represent and distribute knowledge. If that seems to be a bit of a broad definition, you may be right, and one of the things we’ll be exploring with our guest, document management and knowledge management pioneer, Dr. Michael JD Sutton. How should we properly frame the notion of Knowledge Management and how it relates to document strategies and process improvement in the business world?
KM first emerged as a business discipline in the early 1990s and many large companies and non-profit organizations dedicate resources to internal KM efforts, often as a part of their business or information technology strategies. Early technologies included document management systems combined with the collaborative technologies (in particular Lotus Notes). The recent development of social computing tools such as blogs and wikis have allowed a more unstructured and self-governing approach to the transfer, capture and creation of knowledge.
KM efforts typically focus on continuous process improvement and the approach often overlaps with document management and document strategy design, but can be distinguished by the greater focus on the management of knowledge as a strategic asset and a focus on encouraging the sharing and exchange of knowledge as opposed to the transport of data or information.
We’ll explore all of this and more with KM pioneer, Professor Michael Sutton, author of the book “Document Management for the Enterprise,” in this episode of the document strategy podcast.
For more information, and to download past episodes of the podcast, visit http://www.Document-Strategy.com.
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